1. Overview
Genting Casino Glasgow, located at 506-516 Sauchiehall Street, Glasgow G2 3LW, Scotland, is operated by Genting Casinos UK Limited. The venue holds a premises licence issued by the UK Gambling Commission. Genting Casinos UK Limited is recorded on the UK Gambling Commission public register under account number 537.
As a licensed land-based casino operating in Great Britain, Genting Casino Glasgow is required to comply with the UK Gambling Commission Licence Conditions and Codes of Practice (LCCP), including Condition 17.1.1, which governs customer identity verification. These requirements apply to all persons seeking access to gambling facilities at the venue.
2. Legal Basis for Identity Verification
Identity verification at Genting Casino Glasgow is conducted in accordance with the following regulatory obligations:
- UK Gambling Commission LCCP Condition 17.1.1 requires that licensed operators obtain and verify a customer’s identity, including full name, address, and date of birth, before permitting that customer to gamble.
- UK Gambling Commission guidance on age, identity, and financial verification specifies that gambling businesses must ask customers to prove their age and identity before they are permitted to gamble. The minimum legal age for gambling in Great Britain is 18 years.
- Anti-money laundering (AML) legislation applicable in the United Kingdom requires casino operators to collect and verify customer identity data as part of their obligations to prevent financial crime.
These requirements are not discretionary. Genting Casino Glasgow is obligated to enforce identity verification as a condition of its operating licence.
3. Purposes of Identity Verification
The UK Gambling Commission identifies three primary purposes for identity checks at licensed gambling premises:
- To confirm that the customer is of legal age to gamble. No person under the age of 18 is permitted to enter or participate in gambling activities at Genting Casino Glasgow.
- To determine whether the customer is currently enrolled in a self-exclusion scheme. Genting Casinos UK Limited participates in SENSE, the national self-exclusion scheme for land-based casinos. Customers who have registered with SENSE are not permitted to access gambling facilities.
- To confirm the identity of the customer for the purposes of regulatory compliance, including AML obligations and the maintenance of accurate customer records.
4. When Identity Verification Is Required
Identity verification may be required at the following points:
- On entry to the premises, where staff may request a valid identity document from any customer, regardless of apparent age or prior visit history.
- At the point of play or account registration, where the operator is required to record customer identity data before gambling activity commences.
- When a customer’s personal information changes or when circumstances require re-verification under applicable legal obligations.
The UK Gambling Commission’s LCCP specifies that a request to withdraw funds must not be used to create a new identity verification requirement if that information could reasonably have been requested at an earlier stage, except where a separate legal obligation requires that information at the time of withdrawal.
5. Acceptable Identity Documents
The UK Gambling Commission specifies that gambling businesses may request the following types of documents for identity and age verification purposes:
- Passport issued by a recognised government authority
- Driving licence issued in the United Kingdom or another recognised jurisdiction
- National identity card issued by a recognised government authority
For proof of address, where required, acceptable documents may include a recent utility bill or an official bank statement. Where proof of address is requested, the document is generally required to be dated within the preceding three months.
Genting Casino Glasgow staff are authorised to request any of the above documents and to record relevant personal data in accordance with the operator’s data processing obligations.
6. Live Facial Recognition Technology
Genting Casinos UK Limited operates Live Facial Recognition Technology (LFRT) at certain premises as part of its responsible gambling and security procedures. The purpose of LFRT is limited to identifying whether a person entering the premises is currently enrolled in SENSE, suspended from Genting premises, or barred for responsible gambling or crime-prevention reasons.
According to Genting Casinos UK Limited’s published guidance, LFRT does not provide any additional personal information about an individual beyond the determination described above. Whether LFRT is deployed specifically at Genting Casino Glasgow has not been confirmed in publicly available venue-specific documentation. Customers with questions regarding the use of this technology at the Glasgow venue may contact the venue directly.
7. Customer Obligations
Customers attending Genting Casino Glasgow are required to:
- Present a valid identity document upon request by venue staff.
- Provide accurate personal information, including full name, date of birth, and address, when required for regulatory purposes.
- Comply with any additional verification requests arising from legal obligations applicable at the time of the visit or transaction.
Failure to provide satisfactory identity documentation when requested will result in the customer being refused entry to or participation in gambling activities at the venue.
8. Operator Obligations
Genting Casino Glasgow, as a premises of Genting Casinos UK Limited, is required to:
- Inform customers, prior to any deposit or gambling activity, about the types of identity documents that may be required, the circumstances in which they may be requested, and the form in which they must be provided.
- Conduct identity verification before permitting a customer to gamble, in accordance with LCCP Condition 17.1.1.
- Maintain records of customer identity data in compliance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Refuse access to any person who is unable or unwilling to provide satisfactory identity verification, or who is identified as self-excluded, suspended, or barred.
9. Contact Information
Customers with questions regarding identity verification requirements at Genting Casino Glasgow may contact the venue directly.
Telephone: +44 (0)141 332 0992
Address: Genting Casino Glasgow, 506-516 Sauchiehall Street, Glasgow, G2 3LW, Scotland
For regulatory enquiries, the UK Gambling Commission may be contacted through its official website at gamblingcommission.gov.uk. Genting Casinos UK Limited is listed on the UK Gambling Commission public register under account number 537.