- Introduction and Scope
These Terms of Use govern access to and use of the premises and services provided at Genting Casino Glasgow, located at 506/516 Sauchiehall Street, Glasgow, G2 3LW. The venue is operated by Genting Casinos UK Limited, registered office at Genting Management Office, First Floor Resorts World Birmingham, Pendigo Way, Birmingham, B40 1PU, United Kingdom.
By entering the premises or using any service provided at Genting Casino Glasgow, you confirm that you have read, understood, and agree to be bound by these Terms of Use. These Terms of Use apply to all visitors, members, and guests.
References to “the company”, “the venue”, or “the premises” refer to Genting Casinos UK Limited and Genting Casino Glasgow, as applicable. References to “you” or “your” refer to any individual accessing the premises or using any associated service.
- Regulatory Status
Genting Casino Glasgow operates under a licence issued by the UK Gambling Commission and is listed on the Gambling Commission public register under account number 537. Casino activity at the Glasgow premises is additionally subject to licensing by Glasgow City Council as the relevant local licensing authority.
All gaming and related activities conducted at the venue are permitted and regulated in accordance with applicable UK law and the conditions of the relevant operating licence.
These Terms of Use are governed by the laws of England. Any disputes arising from or in connection with these Terms of Use are subject to the jurisdiction of the English courts.
- Conditions of Entry
3.1 Age Requirement
Entry to Genting Casino Glasgow is restricted to individuals aged 18 years or older. Proof of age may be requested from any visitor at any time. Any individual who is unable to provide satisfactory proof of age will be refused entry. This requirement applies without exception.
3.2 Right of Admission
The company reserves the right to refuse entry to, or to remove from the premises, any individual at its discretion. This includes, without limitation, circumstances where an individual is in breach of these Terms of Use, is behaving in a manner that is disruptive or unlawful, or poses a risk to the safety or wellbeing of other visitors or staff.
3.3 Conduct on Premises
All visitors must conduct themselves in an orderly and lawful manner at all times while on the premises. Any behaviour that is abusive, threatening, or otherwise inappropriate may result in immediate removal from the venue and may be reported to the relevant authorities.
- My Genting Rewards Membership
4.1 Eligibility
Membership of the My Genting Rewards programme is available to individuals aged 18 years or older. Membership is free of charge. Only one Rewards Card is permitted per customer. Membership is personal and non-transferable.
4.2 Points and Expiry
Rewards points are accrued in accordance with the programme rules in effect at the time of accrual. Points are valid for a period of 12 months from the date on which they are accrued. Points that are not redeemed within this period will expire automatically. Expired points cannot be reinstated.
4.3 Programme Changes
The company reserves the right to amend, suspend, or terminate the My Genting Rewards programme at any time. Where material changes are made, the company will endeavour to provide reasonable notice to members.
- Online Account Terms
Where you hold an online account associated with Genting services, the following additional terms apply.
5.1 Account Inactivity
An account is considered inactive after six consecutive months during which no access has been recorded. Prior to the application of any inactivity fee, the company will attempt to contact you by email at least 30 days in advance of the fee being charged.
5.2 Inactivity Fees
Inactivity fees may be applied to accounts that remain inactive beyond the period specified in section 5.1. For accounts denominated in GBP, the applicable inactivity fee is 5.00 GBP per month. Fees for accounts held in other currencies are set out in the relevant online terms, version 1.6, last updated 03/12/2024, available at gentingcasino.com/terms/.
5.3 Credit Card Restriction
Payment for gambling by credit card is not accepted. A credit card cannot be registered for use with an e-Cash wallet or any equivalent payment function associated with your account.
- Safer Gambling
Information and support relating to safer gambling are made available to all customers. Information regarding safer gambling tools, self-exclusion, and support resources is available on the official website at gentingcasinos.co.uk/safer-gambling/. Customers who wish to set limits or discuss concerns may speak with a member of staff at the venue or access the resources available online.
- Intellectual Property and Permitted Use
All content, branding, and materials associated with Genting Casino Glasgow and Genting Casinos UK Limited are the property of the respective rights holders. Any use of the company name, logo, or associated materials without prior written authorisation is prohibited.
Where access to any digital service or application is granted, such access is provided under a revocable, personal, non-commercial licence. This licence may be withdrawn at any time.
- Limitation of Liability
To the extent permitted by applicable law, Genting Casinos UK Limited shall not be liable for any indirect, incidental, or consequential loss arising from or in connection with your use of the premises or any associated service.
Nothing in these Terms of Use limits or excludes liability for death or personal injury caused by negligence, or for any other liability that cannot be excluded or limited under applicable law.
- Amendments to These Terms
The company reserves the right to amend these Terms of Use at any time. Continued use of the premises or associated services following any amendment constitutes acceptance of the revised terms. You are advised to review these Terms of Use periodically to remain informed of any changes.
- Contact Information
For enquiries relating to these Terms of Use or to the services provided at Genting Casino Glasgow, the venue may be contacted directly at:
Venue address: 506/516 Sauchiehall Street, Glasgow, G2 3LW
Telephone: +44 (0) 141 332 0992
General enquiries and further information: gentingcasinos.co.uk/casinos/contact-us/genting-casino-glasgow/